FREQUENTLY ASKED QUESTIONS
We have a network of financial advisors that go through a rigorous screening process in order to join our platform. All advisors are either CFP or CFA accredited independent advisors. They are required to have the relevant necessary experience. We have a proprietary, quantitative assessment test, as well as a qualitative test which assesses their knowledge and process. For more details click here.
Fiduciary is simply an adjective used to describe a professional that acts within both their legal and ethical parameters. Many financial professionals may give you advice that is totally legal, but it may not necessarily be in your best interests, ethically. What do we mean by this? If financial professionals are tied to a product, they may encourage you to purchase that product so that they earn a commission. However, in some cases, this product may not be the ideal product for you. This raises a question about ethical responsibility. Since our financial advisors operate independently, they are not tied to or biased towards any particular family of funds or investment products. As fiduciaries, they are held to the highest standard of care – and are required to act in the best interests of their clients at all times.
If we match you with an advisor who you interview and you decide it is not a great match, for whatever reason, all you need to do is let us know, and we will connect with other options. It helps for us to know why you didn’t want to use the first advisor, so that we can better match you with a second.
The information we require helps us to start the process of matching you with a suitable financial advisor. Income, age, number of children, etc. allows us to select an advisor that is appropriate for the level of your finances, their complexity and your life stage.
The information that you provide is immediately encrypted and then safely stored in the Amazon AWS cloud. The only person that has access to your information is you. Once you hire an advisor through us, with your permission, he or she will be able to view the financial information necessary to do their job. Zoe is Symantec SSL certified for secured e-commerce and confidential communications. Your data is encrypted so that it can only be read and understood by the intended parties. Additionally, we safeguard your information by encrypting certain personal identity elements when it’s stored in our system. Additionally, all files are encrypted with Amazon S3 server-side encryption, which uses one of the strongest block ciphers available, 256-bit Advanced Encryption Standard (AES-256), to encrypt your data. For more info click here.
When using the Zoe collaboration app, all your messages, data and information are 100% secure and only accessible to those parties who are part of your chat.
The advisor you hire through Zoe, pays Zoe for finding you. Advisors are happy to compensate Zoe, since we take on all the upfront effort and cost to find them a great client, like you. Advisors do not pay Zoe per introduction, they only pay Zoe the client decides to hire the advisor.
You only pay the advisor once you have agreed to work with them. You will pay the advisor directly, based on your agreement. Up until that stage, the service is totally free.
If you are unhappy with the service from your chosen financial advisor, we will do all we can to resolve the issue. Please contact us at firstname.lastname@example.org and we can discuss the details of your concerns.
The difference between Zoe and other financial advisor platforms is simple:
- Zoe does not charge the advisors a fee to be a part of our network. That way, we choose advisors to join our network based on their caliber only. We do not strive to have as many advisors as possible, to increase revenue.
- We take the guesswork out of it. We don’t send you a list of 20 advisors, that you then need to trawl through and match yourself; we send you maximum 2 advisors at a time. We spend our time making the match so that you don’t have to.
Our financial advisors are located in a number of cities around the country, including New York, San Francisco, San Diego, Chicago, Miami, Philadelphia. The list of cities keeps growing each month.
We start working on your request immediately and will be in touch within 24 hours. Typically we will send you a suggested advisor within 48 hours.
Our matching service is free of charge. You as a client do not pay for our services at all.
You will pay the advisor directly, using the payment method agreed to between you and the advisor.
You do not pay Zoe. Zoe’s service is free of charge.
Please contact us at email@example.com and we will get a member of our team to sort out the problem right away.
We have a number of support channels through which you can contact us.
You can email us at firstname.lastname@example.org
You can call us on 917 722 8196
You can chat with us online by clicking the online chat window in the bottom right-hand corner on zoefin.com.
You can complete the contact us form here.