Standardizing Operations & Automation to Drive Efficiency
This rapidly growing RIA, which has expanded significantly through organic and paid means, needed a platform to enhance operational efficiency and manage its growth. Their previous TAMP fell short of delivering the promised level of service, leaving them needing better support.
By adopting the Zoe Wealth Platform, this firm successfully standardized its operations, reduced costs, and automated labor-intensive tasks, leading to more effective scaling.
Client Profile
Enterprise RIA seeking to enhance operational efficiency.
$10M
in AUM
Organic & Paid
channels to drive growth
Firm's Pain Points
Managing Small Accounts
The firm struggles with managing and servicing clients with less than $500K, representing 50% of its total accounts but only contributing 18% of its revenue.
Transitioning Acquired Books
When acquiring a firm that uses a different custodian, the operational team must manually set up accounts and transfer funds for each new client. This process requires significant time and resources that could be allocated to more strategic business areas.
Cost of Servicing Small Accounts
The firm invests the same level of resources and incurs similar expenses to service these smaller accounts as they do for larger, more profitable ones, leading to inefficiencies and higher operational costs.
Zoe's Solution
Automated Trading and Outsourced Operations
The firm leverages our rebalancing tool and operations team to manage smaller accounts efficiently, ensuring these clients receive high-quality service without draining internal resources on this low-revenue segment of their portfolio.
Repapering Accounts
Our Client Success Team works with the acquired advisor(s) to aggregate all their clients, initiate ACAT transfers, and onboard all transitioning assets to the Zoe Wealth Platform. Allowing the firm’s operation/client servicing teams to focus on more strategic tasks.
Cost-Savings
Our platform’s all-inclusive fee structure enables this enterprise firm to reduce costs by migrating smaller accounts to the Zoe Wealth Platform.
The Outcome
By leveraging Zoe, the enterprise RIA successfully outsourced and automated two key segments of their business, reducing operational costs by 27% and freeing up valuable time for their operations team.
The information in the visuals is for informational purposes only, and does not represent an actual user’s account, balance, or return and does not represent target or projected performance of any user’s account.
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